Account Director: Creative Experiential Agency (382 views)

May 15, 2019

An exciting opportunity has become available for a proactive Account Director at a stunning experiential agency based in Dubai. If you’re looking for a change of scenery this is for you! Let your marketing, communications and creative thinking skills take you on an adventure. In this role you will be recognised by senior management as the key point of contact You will be an accountable figure for all financial and personnel issues on specific client accounts. You will be required to lead, inspire and manage an account team to deliver an efficient, effective and profitable service to clients. You’ll be responsible for meeting and exceeding key performance goals in respect of client satisfaction, business development, profitability and staff performance, whilst demonstrating the ability to combat challenging situations in terms of client relationships and market trends. Pack your bags, magical Dubai awaits!



  • Understand The Brand Adventures and Brand Journey concepts
  • Ability to explain and sell in agency’s thinking to clients and what their creative process is
  • Understand the roles and responsibilities of other Agency departments, building effective and profitable relationships, acting as the intermediary between the client, account team and key departments. 
  • Be responsible for the caliber of both internal and external communications prepared by client teams and other departments.
  • Understand and educate account teams to use the appropriate admin/briefing/scheduling/quotation/P&L’s procedures required by Agency departments
  • Understand and work towards delivering the Agency financial performance measures, maintaining regular dialogue with CSD and FD on financial performance
  • Be the key point of contact for the client team, driving day to day business
  • Identify and initiate business opportunities from existing clients and produce proposals
  • Ascertain and respond to client needs, directing key personnel and departments to effectively deliver client requests
  • Manage the business on a proactive basis, positioning the Agency as a key strategic partner, taking an active interest in all aspects of Client business
  • Obtain business data and market information from Client and competitive environment, ensuring the Agency is fully immersed in the Client’s business
  • Understand and respond to client’s business and communication strategy and objectives
  • Understand the brand and portfolio
  • Implement appropriate service level agreements with clients and key Heads to ensure that all work from Creative to Production meets acceptable levels of quality and timeliness within budgetary guidelines.  Conduct regular audit with Client to ensure continued satisfaction
  • Co-ordinate key strategic meetings with client
  • Actively present major creative
  • Communicate Agency recommendations and field major strategic and creative enquiries
  • Lead, integrate and direct work with other Agency departments
  • De-brief meetings with internal departments and clients
  • Take responsibility for the approval of day-to-day briefs, contact reports, quotes etc from account team.  Ensure the CSD is kept informed at all times
  • Delegate tasks and agenda items as appropriate to Account Managers and other team members
  • Implement regular dialogue with CSD to review and identify client issues
  • Take responsibility for the quality of creative strategy and output
  • Working in conjunction with CSD to develop inspired and single-minded selling strategies and creative propositions
  • Brief, direct and inspire the creative teams on all projects, providing insight into client and consumer expectations
  • Exercise the ability to judge creative ideas in terms of factual accuracy and relevance to brief
  • Give clear, constructive and objective feedback to creative’s, agreeing the appropriateness of concepts presented to clients
  • Diplomatically handle debates with creative and client
  • Manage and direct production and creative development schedules to ensure quality control prior to client sign off, whilst ensuring all work is completed in line with time and budgetary constraints. Liaise with other Agency departments team to ensure that critical path schedules are being maintained 
  • Work to implement appropriate working practices for relevant Clients in terms of procedure, process and resource
  • Oversee and audit the production & staffing process at regular intervals to ensure service levels are maintained, all work meets budget, and ensure that timescales are realistic and being achieved
  • Develop and maintain positive working relationships with creative’s and suppliers.
  • Hold and understand the Client Agency contract on all relevant accounts
  • Work with the CSD on all cost/commission proposals
  • Tailor financial systems to Client’s requirements: best practice, efficiency and transparency for both parties
  • Educate and direct client sevice team in appropriate fiscal procedures and implement a regular forum to keep all team members up to speed on the financials of each piece of business
  • The Account Director should be accountable for all costs associated with live campaigns
  • Ensure quotes, invoices, financial status meetings are delivered on time and up-to-date
  • Work with the account and production team to minimize agency exposure to third party costs
  • Oversee financial interactions on accounts, ensuring good financial health, revenue streams and billing practices, identifying fiscal issues with CSD as they arise
  • Set clear goals and objectives for the performance of direct reports within your accounts, ensuring input and agreement is received from CSD
  • Implement and contribute to the performance and career management process ensuring personal review meetings are held on a regular basis. Ensure content is constructive, providing feedback and an opportunity to agree next steps
  • Inspire team and direct team to achieve positive end results
  • Maintain dialogue with CSD – Manage team issues, agree training and development needs for you and your team, coordinate attendance at key client meetings, agree delegation of tasks and responsibilities across the team
  • Proactively pursue self development opportunities
  • Assume joint responsibility with CSD for regularly reviewing performance and personal development
  • Discuss career aspirations and agree personal development plan with MP.


The successful candidate must have/be:

  • Educated to graduate level or equivalent
  • Demonstrable experience of working in key experiential and marketing disciplines
  • Passion for the industry demonstrated by a genuine interest in and enthusiasm for all aspects of Marketing and Communications
  • Ability to articulate what makes a good experiential campaign or communication initiative
  • Proven ability to drive existing business to maximise both account profitability and Agency revenue, whilst identifying new business opportunities
  • Excellent communication skills – both written and verbal
  • Advanced presentation skills
  • Negotiation and influencing skills
  • Excellent team management experience
  • Analytical thinker                     
  • Drive for achievement                   
  • Developing self and others                            
  • Business awareness                     
  • Strategic thinker   
  • Knowledge sharing skills                     
  • Impact and influence               
  • Positive approach to change  
  • Thinking client first                
  • Leadership                              
  • Goal focused 
  • Always on.

Should you not receive a response within two weeks, please consider your application unsuccessful.



Salary: Negotiable