Account Manager (Jet) (396 views)

Bryanston, Johannsburg
May 14, 2018

Reporting to: Account Director

Management level: Senior

Direct Reports: Account Executive

Purpose of the role:  The management of Client accounts and all facets of Client Service and of the delivery of Agency services in an efficient and effective manner.

Key Responsibilities

Day to day:

  • Day-to-day project management of all projects allocated to you on one or more accounts, from conceptualization through to production.
  • Manage budget and be accountable for profit on all projects
  • Strengthen the relationship and profile of Account Management with all departments in the Agency
  • Support Account Directors and guide Junior Account Executives
  • Assist with New Business activities as and when required
  • Control creative output, schedules, cost estimates and financial control of production processes
  • Take responsibility for managing internal and client status meetings
  • Ensure appropriate sign-off on all required documentation
  • Ensure understanding of the effect of a job on the client’s bottom line (ROI)
  • Ensure delivery of exceptional creative solutions
  • Assist in all relevant support activities – Boardroom bookings; relevant catering; equipment requirements; agenda; status reports; filing; scheduling of meetings


  • Have a clear understanding of the client’s operational requirements and deliver briefs to agreed plans
  • Continuously provide updated information regarding status of work, while managing the client’s expectations, timing and output expectations with both agency and client.
  • Raise, develop and exploit opportunities for business development with existing and potential clients
  • Control information gathered about the Client through accurate contact reporting, clear project documentation on costs, copy and artwork instructions
  • Ensure Client and Agency is kept up to date with any developments on the account via attendance at relevant meetings, regular reviews
  • Track Client’s and project profitability where appropriate
  • Manage the invoicing and financial administration within the team.
  • Train the AE and support Account Management and the Finance department with regards to Financial Reporting.
  • Assist in the development of the Agency’s relationship with the Client from Advertising supplier to Marketing Communication supplier to Brand Leader
  • Ensure understanding of the relevant client contract and relevant legal/regulatory guidelines
  • Ensure successful delivery of all client briefs on time and within budget

 Financial Management

  • Deliver the best solutions to your client and maximizing profit for your client and the agency
  • Ensure invoicing and financial administration of the highest standards to ensure timeous collection of income for the agency
  • Provide monthly forecasts and income reports to your team associates
  • Drive the ethics of cost control and income growth all the way through your team
  • To monitor all billings procedures carried out by Account team and alert Account
  • Management Director promptly to any likely changes to billing and Income or any potential write-offs
  • Manage Client and project profitability

Team Work

  • Ensure that any relevant intelligence is shared with ream members for learning across the Agency
  • Work with the team to ensure the above by prioritizing, delegating and managing each of the projects in hand and to ensure regular reviews with clients
  • Assist with collaboration across all disciplines in the Agency


  • Set objectives, provide feedback and manage reviews
  • Create clear development plans for yourself and support the development of the team’s skill pool
  • To receive coaching and mentorship in order to develop skills required to be an effective mentor and coach in the future
  • Adhere to company performance and behaviour expectations, e.g. timekeeping, timeous completion of timesheets, Company Policies and Procedures, etc

Minimum Requirements:

  • Qualifications: 3- 5 years
  • Minimum years experience:
  • The ability to write comprehensive and insightful briefs
  • A sound knowledge of the relevant structures and processes in the agency
  • Excellent computer skills
  • Confident communication skills

 Computer literacy: All Microsoft products, example:

  • MS Word
  • MS Excel
  • MS PowerPoint
  • MS Outlook
  • Chase 

Salary: Negotiable