Product Specialist: Mobile/Digital Banking (281 views)

Stellenbosch, South Africa
14 Feb 2020

We have an exciting job opportunity for a Mid-Weight Mobile/Digital Banking Product Specialist at the Client Experience division of a leading bank’s Stellenbosch office. The Product Specialist’s function is to support product owner(s) in growing their Digital Solutions in terms of access mechanisms/devices, functionality and usage – on a sustainable basis. You will be tasked with supporting the Digital Solutions business objectives by developing competitive e-Channel value propositions focussed on Client Experience in the bank’s remote banking channels (Online/App/Mobile etc.). Fabulous opportunity at a fabulous institution – don’t miss it!


  • Research and investigate competitor offerings/solutions as well as local and international developments and trends in terms of Digital Solutions focus areas.
  • Conduct regular research and investigations to understand competitor offerings/value propositions.
  • Analyse new products/channels launched by competitors.
  • Support product owners to identify gaps or opportunities in the bank’s Digital Solutions from research/investigations to be addressed.
  • Support product owner(s) to identify trends in the local and international markets in terms of Digital Solutions functionality and usage/behaviour, migration patterns.
  • Support product owner(s) to contribute to business efficiency by identifying improvement opportunities
  • Manage and prioritise the product backlog
  • Identify and track benefits in order to maximise business and client value
  • Liaise and communicate with all relevant delivery teams and business area stakeholders throughout the agile product development lifecycle
  • Review and accept delivered product development increments
  • Facilitate implementation of delivered system/process changes
  • Provide input and support in terms of risk exposure and losses related to Digital Solutions
  • Work with stakeholders to identify opportunities for improvement
  • Derive functional solution options for identified opportunities and improvements
  • Facilitate evaluation and selection of relevant solution options in partnership with feature team
  • Assist with the implementation of solution option through feature and/or enterprise support teams
  • Build relationships with all relevant delivery teams (including enterprise support, feature and component teams) and business area stakeholders
  • Understand business area stakeholder expectations, needs and requirements
  • Continuously communicate with relevant stakeholders by providing feedback on progress of epics/user stories/projects
  • Utilise electronic tracking/reporting mechanism to monitor work taking place across delivery teams to ensure progress is aligned to business release plans
  • Review and accept delivered product development increments
  • Continuously check-in and provide input on product development increments delivered during the sprint
  • Adapt product development increment as and when required
  • Responsible for the review and sign-off of product development increment at the relevant milestones
  • Facilitate implementation of delivered system/process changes
  • Communicate client impact of system/process changes to all relevant stakeholders
  • Identify actions required for successful implementation
  • Facilitate execution of identified actions
  • Assist Learning & Development with compiling training material to address system/process changes
  • Analyse Digital Solutions performance in terms of take-up and usage
  • Monitor and report take up and usage in terms of volumes and values
  • Monitor cost and revenue drivers and identify any revenue/efficiency opportunities
  • Monitor the deployment and growth of new channel/product/functionality introduced.
  • Provide input and support in terms of risk exposure and losses related to Digital Solutions
  • Identify risks in Digital Solutions in terms client usage or channel functionality
  • Compile preventative measures/suggestions to reduce exposure
  • Engage with support areas (Risk – Forensics; IT; BSC etc.) to ensure that channel risks are minimised.

The successful candidate must have/be:

  • Relevant industry related Degree
  • 3 years of Remote Banking/Online Banking product development level experience
  • Experience of electronic channel management (in areas such as POS and ATMs; SST etc.) – advantageous
  • Remote Banking: Online banking through connected devices (Smartphone; tablet; Desktop) as well as Mobile (USSD) capabilities
  • Retail banking: business development in electronic delivery channels or self-service channels environment: e.g. Card; Internet banking; Cellphone banking
  • Computer literacy (MS Word, Excel, PowerPoint, Outlook, Internet)
  • Interpersonal skills
  • Communications skills (verbal and written) across all organisational levels and functions
  • Business writing skills
  • Presentation and facilitation skills
  • Influencing and leadership skills
  • Financial Business Case skills
  • Must be able to function well under pressure
  • Planning and organising skills
  • Own reliable transport and valid driver’s licence are pre-requisites
  • Mobile phone
  • This position requires the incumbent to be available after hours in case of emergency
  • Ability to work in an open-plan environment.


Salary: Negotiable