Senior Account Manager: Creative Experiential Agency (328 views)

May 15, 2019

Dynamic Dubai is calling! An outstanding opportunity has become available for a Senior Account Manager with a passion for gaming at an experiential focused agency based in Dubai. This is your chance to combine your passion for your work and your love of gaming with exploration of a new country. In this role you will be the day to day contact with client personnel, delivering an efficient, effective and profitable service. You will be called on to proactively manage client and internal relationships. It is your responsibility to meet key performance goals in respect of account profitability, management and development. You’ll be required to provide day-to-day support to your team.  



  • Familiarisation with the agency’s offering and brand principles
  • Ensure appropriate admin/briefing/scheduling procedures required by other Agency departments are adhered to at all times
  • Understand the basis of Agency financial management and terms of business for client accounts and ensure good management of Agency revenue and profitability
  • Use all available opportunities, both inside and outside the Agency, to understand Client’s brands and business
  • Provide day-to-day support to your Senior Account Manager by carrying out the tasks delegated to you from project to project
  • Develop and maintain a close and productive relationship with key client contacts, acting with integrity at all times
  • Identify and deal with problems as they arise, appreciating when it is appropriate to involve or notify the Senior Account Manager or Client Services Director
  • Provide day to day contact with key client contacts
  • Ensure client requests are dealt with promptly and that expectations are managed in terms of speed, delivery and quality of response.
  • Ensure client requests are developed into internal briefs using specified Agency documentation and procedures, as appropriate
  • Manage all jobs to ensure they are scheduled on time and to budget and are monitored using appropriate admin procedures
  • Ensure the issuing and distribution of regular ‘work in progress/status’ reports
  • Ensure contact reports of key meetings and telephone conversations are issued within 24 hours
  • Ensure research and background information is prepared for briefs/pitches/presentation
  • Front creative briefing meetings and contribute to major creative briefings with the Client
  • Distinguish between a good and poor client brief and if necessary, ask the right questions to help formulate a clearer brief before it is accepted
  • Develop a thorough understanding of client’s business
  • Understand and manage the creative briefing process, using the relevant internal forms
  • Manage client requirement, budget and timescales
  • Ensure creative team have the relevant information and materials required to deliver the best creative product
  • Understand what consumer insight, product information and competitor understanding is relevant to provide inspiration and value to the creative process
  • Ensure all relevant briefing documentation and production schedules are provided at the point of briefing
  • Approve all briefs and ensure client sign off, where appropriate, before briefing creative
  • Be proactively involved in creative briefings
  • Manage the creative production schedule and monitor costs on a regular basis to ensure all activity is delivered on time and budget
  • Judge creative ideas for factual accuracy and relevance to brief.
  • Ensure all creative work is signed off, proof read and all mandatory requirements have been included before leaving the Agency
  • Assist or present creative concepts to client
  • Working with relevant personnel, manage the production process to ensure adherence to timescales, budget and quality standards
  • Demonstrate a good understanding of studio and production processes
  • Develop good working relationships with relevant production personnel, ensuring appropriate communication between creative, studio and production personnel
  • Ensure a systematic and efficient filing system is maintained
  • Manage the maintenance of job numbers and job records
  • Ensure accurate quotations are produced and distributed at the beginning of any campaign
  • Monitor ongoing costs throughout individual projects
  • Manage the production of accurate and timely invoices, dealing with any billing or financial query as appropriate
  • Manage the smooth running of day to day activities
  • Complete timesheets
  • Monitor actual figures against projected revenue and notify the Business Director of any increase or decrease and reasons why
  • Monitor profitability of individual jobs to manage current and future account profitability
  • Proactively pursue self-development opportunities within the Account Group
  • Assume joint responsibility with your Senior Account Manager/Client Services Director for regularly reviewing your performance and personal development
  • Demonstrate a positive, solutions orientated attitude.


The successful candidate must have/be:

  • Brand experience – with an activations or events background
  • Gaming or entertainment experience – preferred
  • Demonstrable experience of working in key experiential and marketing disciplines
  • Passion for the industry demonstrated by a genuine interest in and enthusiasm for all aspects of Marketing and Communications
  • Ability to articulate what makes a good experiential campaign or communication initiative
  • Proven ability to drive existing business to maximise both account profitability and Agency revenue
  • Excellent communication skills – both written and verbal
  • Gaming enthusiast
  • Negotiation and influencing skills
  • Analytical thinker                  
  • Strategic thinker.   

Should you not receive a response within two weeks, please consider your application unsuccessful.



Salary: Negotiable