Senior IT Support Specialist (300 views)

Senior IT Support Specialist


Location: Bryanston, Johannesburg

Salary: R400k per annum – negotiable


Purpose of the Role:

Be accountable for effecting remote and onsite IT support to all internal and external sites in the recording and resolution of all IT support tickets logged and / or calls taken



Essential Qualifications:

Matric / Grade 12

Microsoft MCSE

Cisco CCNA

Linux LPI




5+ years’ working experience as an IT support technician and directly supporting end-users, both face-to-face and remotely

5 years’ experience troubleshooting and upgrading desktop / workstation and server hardware

5 years’ experience installing, maintaining, and supporting corporate network environments (LAN and WAN)

Fault find printer and iOS user issues rapidly

Comprehensive knowledge of Windows and Apple operating systems

Experience troubleshooting and setting up mobile devices, especially those on the Android and iOS platforms

Windows Server operating systems

Microsoft Office 365 and Google Suite environments

Microsoft Office application suites

VPN setup / support

Active Directory

Experience having worked with a helpdesk ticketing system such as Zendesk, Heat, Remedy, etc.

Disaster Recovery

Advantageous Skills:

Advanced networking – Firewalls (Sonicwall, Linux ip tables etc)

Linux operating systems


Kaspersky Security Center and Endpoint Security


Provide technical support in terms of hardware, software, systems, and administration

Ensure expected service levels and response times are adhered to

Follow the company processes to effectively escalate matters with effective resolutions

Maintain constant communication with end users, engineers, partners, and third-party service providers on all matters that require technical support

Ensure SLAs are met

Provide after-hours support

Responsible for Servers and Systems backup and recovery.

Software Licensing, procurement and IT asset management


Salary: Negotiable