Social Media Coordinator: Tech/Telecoms Sector (368 views)

Stellenbosch, South Africa
Apr 16, 2019

We have a terrific job opportunity for a Junior Social Media Coordinator at an innovative tech service provider. The role has a strong focus on customer service and reporting, along with some involvement on content calendar creation. We’re looking for someone with great interpersonal and communications skills. The role is ideal for a proactive individual with initiative who wishes to work in an active and customer service-orientated environment.


  • Manage online customer care through the use of a social listening tool, helping clients resolve problems at our companies
  • Will create weekly reports of the ‘’social media temperature’’ on all of our brands
  • Will drive NPS as a critical metric throughout the company, and will initiate e-mailer campaigns that measures this through Survey Monkey
  • Will monitor social media for sales opportunities, through the use of a social listening tool, and share these with various stakeholders
  • Will brief content plans to creative studio, review work (alongside the Head of Marketing) and then schedule the work for all operating brands through Hootsuite or a similar platform.


The successful candidate must have/be:

  • Marketing Degree preferable, but more important is a proven history of Customer Service or Digital Marketing experience.
  • 2-3 years Digital Marketing experience at a reputable company
  • Experience using a social listening tool
  • Experience with Meltwater and Survey Monkey – a bonus
  • Online conversation management skills
  • Excellent written and verbal communication skills
  • Must be comfortable presenting insights to a variety of audiences. 
  • Great people skills
  • Attention to detail
  • Problem-solving skills
  • Ability to work in teams
  • Time management skills.

Please submit your salary expectations and quote the job reference code (#Tam397) in your email’s subject line on application.

Should you not receive a response within one week, please consider your application unsuccessful.


Salary: Negotiable