Voice of the Customer (VOC) & Research Analyst (444 views)

Are you an experienced Voice of the Customer (VOC) and Research Analyst looking for a new opportunity to join one of South Africa’s largest multi-national retailers? If so, read on…

To design, manage and maintain key research systems and tools to ensure in-depth insights are derived through analytics and delivered to key stakeholders. 

  • A 3 to 4 year Degree/Diploma in Commerce, Science or Business Science or any related field of study (e.g. Econometrics/Statistics) is essential
  • A minimum 5 yrs’ experience in an analytical role specialising in strategic insights (research and analytics), data manipulation, interpretation and report writing
  • 2 to 5 years’ experience working with research agencies, implementing research tracking studies and robust research/insights systems and processes
  • Expertise in data analysis and insights formulation utilising various sources of information
  • 3 to 5 years’ experience in customer data management, data analytics in an insights and customer research environment, preferably in the retail sector
  • Experience in designing, re-designing, implementing and managing robust research systems, studies and panels
  • Technical aptitude in research tools and methodologies – qualitative and quantitative
  • Analytical aptitude in cloud-based analytical environments and associated services/tools
  • Logical analysis – reaches valid conclusions using clear rationale and logic
  • Ability to translate large volumes of data into simple insights
  • Strong presentation skills – articulate thoughts and ideas clearly, ability to explain complex topics and concepts to all stakeholders simply and clearly
  • Ability to translate large volumes of data into simple insights that drive seamless customer engagement
  • Balanced analytical and creative thinking style

Salary: R40 - 50 000