Client Service Director: Incentive Company (162 views)

Cape Town, South Africa
26 Mar 2020

Previously disadvantaged candidates will be given preference.

We have an exciting job opportunity for a Client Service Director at a leading incentive/rewards Marketing company in Cape Town. We’re looking for a capable and dynamic individual to lead the company’s exceptionally customer focused client service team. In this fabulous role you will be required to provide a continuous, effective and efficient account management service that enables the company to achieve its sales, service and revenue targets. You will report to the Sales and Channel Managing Director. As the Client Service Director will be the senior point of contact for day-to-day management of the department and have the ability to sell new ideas and solutions. Superb opportunity – not to be missed!


  • Strategic point of contact for senior clients to establish strong relationships
  • Contribute to client’s business growth by identifying new opportunities
  • Work with management team to bring creative solutions to prospective clients and to build the business of current clients
  • Support business efforts and determine the optimal staffing assignments for new and existing initiatives
  • Build a team to deliver company business and revenue goals
  • Mentor and develop his/her team and direct them in finding creative solutions to both client and internal challenges, foster knowledge-sharing across all disciplines internally to ensure collaborative and informed work
  • Provide team with all necessary tools and training to improve core expertise and continued career growth
  • Create an effective process and information flow between client services team and other disciplines
  • Foster a productive and empowering working environment.

The successful candidate must have/be:

  • Relevant tertiary education
  • Experience in a traditional advertising, direct marketing, or similar media environment – a plus
  • Agency background is highly preferred 
  • Exceptional new business and client facing skills
  • Experience in growing, managing and inspiring internal teams; strong leadership and organisational skills must be complemented by relationship building management style
  • Perform senior-level client negotiation and management skills, with clear and substantive speaking, writing and presentation skills.

Should you not receive a response within two weeks, please consider your application unsuccessful.



Salary: Negotiable